POSTAGE AND PACKING
If we are posting out jewellery we will email you to let you know your order has been dispatched and you will receive your tracking number for the parcel. UK Delivery costs from £7.50 per order. Free delivery for orders over £250. All methods of postage will require a signature on receipt. When we use Royal Mail Special Delivery service your item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days. When your item is sent 1st/2nd class it will still be recorded. Recorded International Delivery costs from £14.00 per order. There can be restrictions on sending jewellery to certain countries. We use Royal Mail’s International Tracked & Signed service and delivery times are approx 5 - 9 working days, from the date it is dispatched, based on normal working days. International delivery is the responsibility of the postal service in the destination country and we cannot be held responsible for any delays caused by the local country postal service or customs checks. Any import duties, sales taxes or other customs charges are the sole responsibility of the customer.
RETURNS AND EXCHANGES
We regret that we cannot offer refunds on bespoke commissions or customised pieces. Faulty items will only be accepted for repair or replacement if a manufacturing fault occurs within 6 months after purchase. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items for which there will be a small charge. The customer is responsible for the return postage.
If you wish to cancel an order please phone us on +44(0) 2920711036.
If a commission or an order has been processed before cancellation you will incur charges for any work or postage fees attached to that order or commission.
TIME FRAMES FOR ORDERS
Anne Morgan’s jewellery is handmade by Anne and her highly skilled team of jewellers in her workshop which is based in her gallery in Penarth. Each piece is individually made and therefore there can be small variations between subsequent pieces. Most of Anne’s jewellery is made to order so completion can take four to eight weeks but she will endeavour to get orders completed as quickly as she can. The completion date is subject to the customer providing all the relevant information on time and giving the go ahead for the order to be completed. Anne exhibits a number of other jewellery designers’ work in the gallery. Orders for the makers' work will be completed within the timeframe specified by each individual designer.
Computer aided designs (CAD) are for new commissions and reworking customers' existing jewellery. We offer a face-to-face or email consultation on the required CAD design. We require a £150 non-refundable deposit from the customer to proceed with any CAD designs. This fee includes up to two amends, but printing and casting costs are additional. The design stage will be completed within a 2-week timeframe unless otherwise stated by us. You will be shown a selection of 3D photo quality images of your design. Any amendments required can be completed at this stage at no extra charge, however this does not include a total redesign. After the design is accepted by the customer, we will require a further deposit that equals half the total agreed price of the commission. The file of the design will be 3D printed into a wax model. The wax model can be seen by the customer in the gallery if required. Once the wax model has been approved by us it will be used to be cast into the customers' chosen precious metal, before the casting is hallmarked, set and finished. The process takes a minimum of 6 weeks. The customer will be informed of the timeframe of the order.
REPAIRS AND REMODELLING CUSTOMERS' OWN JEWELLERY
We are happy to complete repairs and commissions using customers precious metal, diamonds and gemstones. We will complete an initial assessment of the jewellery brought in to us with the customer present and any obvious issues relating to the work will be discussed with them at this time. There may be further tests required to check the nature of the work or the authenticity of any gemstones, diamonds and precious metals left with us. We may have to unset stones to complete these tests and there can be a risk of this causing damage to the settings of the piece and the gemstone and diamonds that are removed. There can be risks attached to the making process of the new jewellery commission or repair. If unexpected damage is caused by a flaw in the customers’ gemstones, diamonds or precious metal that is left with us then the cost of the replacement or repair will lie with the customer. All items left with us are kept in a secure safe and are covered by the Gallery’s insurance policy. We may need to send your piece of jewellery away to another designer, goldsmith or valuer in order to complete the required work. You will be informed of this and your item will be covered by the Royal Mail insurance whilst in transit and by our own insurance policy once it has reached its relevant destination. When reworking or recycling customers' own gold and precious metals, slight imperfections and discolorations caused by impurities in the metal can become present in the finished piece. We do not take responsibly for any costs attached to subsequent repairs or refunds relating to the final finish of the piece. Hallmarking of the finished piece made from recycled or reworked precious metal is completed at the Assay Office at an additional cost to the customer and we cannot take responsibility for the outcome of the hallmarking stamp.
When ordering or purchasing a ring we can measure and advise you on the best size but it is the customer’s responsibility to ensure that they have chosen the correct size. If the size is wrong on collection the customer may incur a small charge to cover the costs of rectifying any mistake and any additional postage costs relating to the sizing adjustment.
CARE FOR YOUR JEWELLERY
Getting your jewellery professionally cleaned and checked at the Gallery once a year is recommended. However, you can keep it looking its best at home by following our advice. To help reduce wear and tear, put jewellery on after applying makeup, perfume, and hair products. Handle gems and pearls as little as possible; the natural oils on your skin can dull the stone. Remove jewellery if you’re doing any physical sport or manual labour, including housework and gardening. Remove earrings when your hair is being styled and never wear pearl earrings or necklaces when you’re having your hair coloured as the chemicals can damage the pearls’ sheen. Even clean-looking diamonds are likely to have a sheen of natural oils from your skin and hand cream. They’ll sparkle much more after you clean them. Use a soft-bristled, non-metallic brush and a solution of detergent and water, and gently scrub them, before rinsing in a wire strainer and patting dry with a soft, lint-free cloth. Some gems, especially emeralds, are actually enhanced by oils, so don’t rub them too hard. If using an ultrasonic cleaner take care and advice as to what stones can be cleaned this way as it can cause damage to some stones such as emeralds.
Some gemstones are easily cracked or chipped when knocked. We cannot accept liability for any cracks or chips that occur after purchase.
STORING YOUR JEWELLERY
Keep your jewellery separate from other jewellery pieces by using the box it was purchased in or a separate compartment of your jewellery box at home. Take care to protect your jewellery when travelling by ensuring it is in a well padded and secure sealed bag or box.
GOLD PLATING AND RHODIUM PLATING
Gold plating and rhodium plating will need redoing periodically subject to how much wear the piece has had. Please ask for more information on how to best look after gold and rhodium plated pieces and for more information on the re-plating services we provide.